Refund Policy

Last updated: May 18, 2024

At Gumolive.com, we strive to ensure a seamless and satisfactory booking experience for both vehicle owners and renters. Our refund policy outlines the terms and conditions under which refunds are processed.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The vehicle owner cancels the booking before the rental start date.
• The vehicle is unavailable or not in the promised condition at the time of pick-up.
• There is a significant discrepancy between the vehicle described on our platform and the actual vehicle provided.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• The renter cancels the booking within 24 hours of the rental start date (unless specified otherwise in the owner's cancellation policy).
• Late return of the vehicle without prior notice to the owner.
• Violations of the rental agreement or damage to the vehicle caused by the renter.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

• Contact the vehicle owner directly to discuss the issue and seek resolution.
• If a resolution is not reached, contact our customer support team at support@gumolive.com with the following information:
  • Booking reference number
  • Details of the issue
  • Any relevant photos or documentation
• Our support team will investigate the issue and communicate with both parties to resolve the matter.

4. Refund Processing Time

Once a refund is approved, it will be processed within 7-10 business days. The refunded amount will be credited back to the original method of payment. Please note that it may take additional time for the amount to reflect in your account, depending on your bank or payment provider.

5. Changes and Cancellations by Vehicle Owners

Vehicle owners have the right to cancel or modify bookings under certain conditions. If a booking is canceled by the owner, the renter will receive a full refund. If modifications are made that significantly alter the booking terms, the renter will have the option to accept the changes or receive a full refund.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: support@gumolive.com

Phone: +91 9983308330